Help Desk Support Specialist

Office
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Full time

Help Desk Support Specialist

Signal Automotive is revolutionizing the wholesale vehicle market, creating a trusted, efficient edge for automotive dealers, wholesale vehicle exporters and importers. With our customized technology platforms, we are streamlining the supply chain through workflow automation and market analysis.

The role

We are hiring a Help Desk Support Specialist to manage our Office365 environment, and to provide an efficient, reliable, and secure computing environment across a geographically distributed organization. We are looking for an excellent problem solver who will support a variety of computer systems by responding to and analyzing requests, implementing changes, providing technical advice, and educating end-users. You will also have opportunities to contribute to supportingSignal's cloud-based SAAS platform needs. In addition, this role provides support to leadership on bringing new IT products and services to the organization, that affect how end users perform their work. This will be a hybrid in office /work from home position.

Core responsibilities

·      Provide an efficient, reliable, and securecomputing environment across a geographically distributed organization

·      Diagnose and resolve technical requests, andescalate when necessary

·      Manage Microsoft Office365 environment, includingActive Directory, and Group Policies

·      Communicate technical information to non-technicalusers

·      Work with IT Vendors to research and procure ITsolutions

·      Assist Customer Support team as needed

Required core skills

·      Very familiar with Microsoft Office365 managementon Azure

·      Understanding and familiarity with all layers ofthe ISO Networking Model

·      Windows and Mac troubleshooting skills

·      Good communication skills (English)

Attitude traits we value

·      Be customer-obsessed

·      Strong attention to detail

·      Take initiative and ownership reliably solvingtechnical challenges

·      Pitch your ideas about anything. Let's innovatetogether

·      Learn Continuously. Build your skills and test yourstrengths

·      Enjoy what you do and have fun

Compensation

·      $55-70 K based on skills / experience

·      Quarterly bonus based on company / individualperformance

·      Benefits including medical, extended health,dental, vision and Life insurance / LTD.

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